Solutions
Transform how your business connects with customers through our Rich Business Messaging (RBM) platform which is a complete solution designed to drive engagement, streamline operations and elevate the customer experience across industries.
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Whether you are in aviation, retail or digital services, our platform enables seamless two-way communication directly within popular messaging apps like WhatsApp, RCS, Viber, WeChat and more. Imaging allowing airline passengers to check-in, receive boarding passes and get real time flight updates which all through their favourite chat app. That's the convenience we bring to travel.
Aviation
Passengers expect conveniencenience, speed and personalised service and is all from their smartphones. Our Rich Business Messaging solution helps airlines and airports deliver exactly that using messaging apps passengers already trust and use daily.
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With our platform, airlines can enable end-to-end passenger engagement through rich, interactive conversations.
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Passenger Check-In: Allow passengers to check-in directly within a messaging app. Do not need to download another app or visit a website. They can receive boarding passes instantly as rich media.
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Real-time Updates: Send flight status alerts, gate changes and boarding calls though automated messages, ensuring passengers stay informed at every step.
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Ancillary Sales: Promote seat upgrades, extra baggage options and lounge access through targeted orders, driving additional revenue.
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Customer Service: Offer 24/7 conversational support via chatbots and live agents, improving customer satisfaction and loyalty.
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All this happens in channels like RCS or WhatsApp, enabling airlines to meet passengers where they are. By integrating them into your digital strategy, you will not only enhance the travel experience, but also boost operational efficiency and increase ancillary sales.
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Take your passenger engagement to new heights!
Retail
Today's shopper expect instant and seamless interactions. Our Rich Business Messaging solution empowers retailers to meet them where they already are which is on their favourite messaging apps.
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Whether you are in e-commerce, fashion, F&B or omni-channel retail, our platform enables you to create dynamic, personalised experiences that turn browsers into buyers and buyers into loyal fans.
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Personalised Shopping Journeys
Deliver interactive product catalogs, complete with images, descriptions and prices, right within a chat. Customers can browse items, add to cart and complete their purchase, all without leaving the conversation. with smart recommendations, you can tailor product suggestions based on browsing behaviour or purchase history, driving higher conversion rate.
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Instant Promotion & Campaigns
Send targeted promotions, flash sales or personalised offers using rich media messages. Use buttons and quick replies to guide customers toward making a purchase or redeeming a coupon. Engage lapsed customers with well-timed reactivation campaigns and drive repeat purchases with loyalty point updates or birthday offers.
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F&B & Quick Service Restaurants
Enable customers to browse menu, place orders, make payments and schedule pickups, all within a chat. Run loyalty programs and personalised promotions to drive repeat visits and larger basket sizes.
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With Rich Business Messaging, retailers can drive sales, increase loyalty and deliver the frictionless, conversational shopping experience modern consumers demand.
Digital Services
For businesses across the digital services ecosystem, from event organisers to marketing agencies, platform providers, media companies and beyond, Rich Business Messaging opens up new possibilities for customer engagement and service delivery.
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Our platform helps you move beyond email and traditional SMS to create interactive, real time experience in the channels your customers already use daily, such as WhatsApp or RCS.
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Event Management
Simplify the entire event journey with messaging:
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Allow attendees to register for events, receive QR code ticket and get reminders and updates, all via chat.
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Provide directions, parking details and last minute schedule changes with real-time notifications.
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Conduct post-event surveys and follow-ups, boosting engagement and collecting valuable feedback.
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Marketing & Promotions
Transform how you run campaigns:
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Launch conversational marketing campaigns with rich, interactive messages that drive engagement and conversions.
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Personalised offers and content dynamically based on user behaviour and preferences.
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Use chat-based funnels to drive lead generation and qualification in real-time.
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Customer Service & Support
Deliver always-on customer support via chatbots and live agents, with seamless handovers between automation and human interaction:​
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Enable customers to get instant answers to common questions.
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Support account management, subscription updates and service enquiries that reduces inbound call volume and improving satisfaction.
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Provide proactive service updates and issue resolution through automated workflows.
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Any Digital Experience, Enhanced
No matter your business whether you are providing subscription services, running loyalty programs, managing memberships or operating online communities, Rich Business Messaging helps you build deeper, more personalised relationships with your customers. ​
