1. Introduction
Effective Date: 1st April 2026
Welcome to Whispabot. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and mobile applications.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
Important Notice
We reserve the right to make changes to this Privacy Policy at any time. We will notify you of any changes by updating the "Last Updated" date at the top of this policy.
2. Information We Collect
Understanding what data we gather
Personal Information
We collect personal information that you voluntarily provide to us when you register on our services, express an interest in obtaining information about us or our products and services, or otherwise contact us.
Automatically Collected Information
When you access our services, we automatically collect certain information about your device and usage patterns. This includes device information, log data, location data, and usage statistics.
Analytics & Performance
We use analytics tools to understand how users interact with our services, helping us improve functionality and user experience.
3. How We Use Your Information
Purposes and legal bases for processing
We use the information we collect or receive for various purposes, including to facilitate account creation and authentication, provide our services, improve and personalize your experience, and comply with legal obligations.
Service Delivery
- Create and manage your account
- Process transactions and payments
- Provide customer support
- Send service-related communications
Marketing & Communication
- Send promotional materials
- Personalized recommendations
- Newsletter and updates
- Market research surveys
Security & Compliance
- Prevent fraud and abuse
- Enforce terms and conditions
- Comply with legal requirements
- Protect user safety
Analytics & Improvement
- Analyze usage patterns
- Improve service functionality
- Develop new features
- Optimize user experience
5. Data Security
How we protect your information
We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Encryption
All data transmission is encrypted using industry-standard SSL/TLS protocols. Sensitive data at rest is encrypted using AES-256 encryption.
Access Controls
Strict access controls and authentication mechanisms ensure only authorized personnel can access your data on a need-to-know basis.
Secure Infrastructure
Our servers are hosted in secure facilities with 24/7 monitoring, redundancy, and regular security audits and penetration testing.
Regular Audits
We conduct regular security assessments and third-party audits to identify and address potential vulnerabilities.
Staff Training
All employees receive regular security awareness training and are bound by strict confidentiality agreements.
Incident Response
We maintain a comprehensive incident response plan to quickly detect, respond to, and recover from security incidents.
Important Security Note
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards of protection.
7. Changes to This Privacy Policy
How we notify you of updates
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Notification Methods
- Prominent notice on our website
Review Period
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Last Updated: 1st April 2026
8. Contact Us
We're here to help with your privacy concerns
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us using any of the methods below.
Company Address
Terroir Merchant Sdn Bhd
22-1 Jalan Metro Perdana Barat 2
Taman Usahawan Kepong
Kuala Lumpur, Malaysia
Support Channels
support@whispabot.com
Mon-Fri, 9am-6pm (GMT+8)