Powerful features to engage customers at every stage of their journey
Engage in real-time conversations with customers. Respond to inquiries, provide support and build relationships through natural dialogue.
Free-form messaging within 24-hour customer service windows. No templates required for active conversations.
Send pre-approved template messages for notifications, updates and promotional content.
Send images, videos, documents, audio files, location pins and contact cards to enhance your messaging.
Create interactive buttons, lists and quick replies to guide conversations and improve engagement rates.
Track message delivery, read status and customer engagement with detailed delivery receipts and analytics.
Send targeted campaigns to thousands of customers with advanced segmentation and scheduling
Reach thousands instantly
Track every metric
Get the most out of your WhatsApp campaigns with proven strategies that drive engagement and conversions
Scale your customer communication with intelligent automation and chatbots
Deploy intelligent chatbots to handle FAQs, qualify leads, and provide instant support 24/7 without human intervention.
Build custom conversation flows with conditional logic, branching, and dynamic responses based on user inputs.
Set up automated quick replies for common questions, reducing response time and improving customer satisfaction.
Trigger automatic notifications for order confirmations, shipping updates, appointment reminders, and more.
Automatically route conversations to the right team member based on inquiry type, language, or customer priority.
Automatically qualify leads through conversational forms and route hot prospects to sales teams instantly.
Enable customers to book appointments, consultations, or demos directly through WhatsApp conversations.
Allow customers to browse products, add to cart, and complete purchases without leaving WhatsApp.
Automatically detect customer language and respond in their preferred language with AI translation.
Our customers see immediate impact from WhatsApp automation. Reduce support costs while improving customer satisfaction and conversion rates.
Powerful tools to manage customer conversations at scale with team collaboration
All conversations in one place
Work together seamlessly
Automatically tag conversations by topic, sentiment, or custom rules
Search across all conversations by keyword, date, customer, or metadata
Export conversation data, transcripts, and analytics for compliance or analysis
Complete audit trail of all actions and changes for security and compliance
Everything you need to know about WhatsApp Business messaging
WhatsApp Business app is for small businesses with one device. WhatsApp Business API (what we provide) is for medium-large businesses, allowing multiple team members, automation, integrations, and higher message volumes.
We help you set up your WhatsApp Business number. You need a phone number dedicated to WhatsApp (can't be used with regular WhatsApp), business verification documents, and Facebook Business Manager account.
Opt-in messages are free and can be sent within 24 hours of a customer messaging you. Template messages are pre-approved messages you can send anytime (charged per message) for notifications, marketing and re-engagement.
Yes, but only to customers who have opted in and using pre-approved marketing templates. You cannot send unsolicited promotional messages.
Setup typically takes 3-5 business days including business verification, number approval and platform configuration. Once approved, you can start messaging immediately.
No, you need a new dedicated phone number for WhatsApp Business API. The number cannot be registered with regular WhatsApp or WhatsApp Business app.
Meta assigns messaging limits based on your phone number quality rating and business verification tier. Start at 1,000 conversations/day and can scale to unlimited with good practices. We help you scale responsibly.
