Conversational Message

Create the Messaging Template

Conversation Message:

Once the information template has been submitted, you shall see it on the screen. Click on the template name.

You will see a blank workflow after clicking the template name. Click on the '+ Message' button for every message that you want them in the workflow.

Fill in the details in the template message form.

i) Message: The message id and message name is an identifier in the workflow. It can be any name.

ii) Status: If it is the first conversation message, select 'Start', else choose normal.

iii) Is Need Reply: If the message has a reply button, enable this option. The Answer ID is the identifier in the report for users after the system receive the reply message.

iv) Next Message: This is the next message send to the user after the current message.

v) Content: Configures the message content. Refer to screenshot below.

Select the type of WhatsApp message that you would like to send. Below shows the selection of type of message.

• None: Select none if this is to capture error message.
• Text: The message is text with buttons.
• Picture: The message contains an image.
• Video: The message contains a video.
• File: The message contains a file.
• Location: The message contains a location.
• WhatsApp Interactive: The message contains a header using text, image, video or document. There is a message body and footer with call to action buttons.